Likely Interview Questions – General & Motivation

These questions assess your motivation, readiness for the programme, and fit with Fidelity Services Group.

• Why are you interested in joining the Fidelity Services Group Graduate Internship Programme?
• What do you know about Fidelity Services Group and the services it provides?
• Why are you willing to commit to an 18-month programme?
• How does this graduate programme align with your career goals?
• What qualities or strengths do you believe you would bring to Fidelity Services Group?

Role-Specific Interview Questions (Graduate Level)

As this programme offers exposure across business units, these questions focus on transferable graduate skills rather than specialisation.

• How would you apply what you learned during your studies in a large corporate environment?
• How do you approach learning new systems, processes, or responsibilities?
• Can you describe a situation where you had to work under pressure or tight deadlines?
• How do you prioritise tasks when managing multiple responsibilities?
• What does professionalism and accountability mean to you in the workplace?
• How would you contribute positively to a team environment?

Behavioural Interview Questions (STAR-Based)

You can answer these using examples from academic work, group projects, or other experiences.

• Tell us about a time you worked in a team to achieve a shared goal.
• Describe a situation where you had to adapt to change or learn something new quickly.
• Give an example of a challenge you faced and how you overcame it.
• Tell us about a time you demonstrated initiative or leadership.

How to Answer Using the STAR Method

The STAR method helps you structure clear and effective interview answers:

1. Situation: Briefly describe the context.
2. Task: Explain what you were responsible for.
3. Action: Describe the steps you took.
4. Result: Share the outcome and what you learned.

Sample STAR Answer (Graduate Level):

1. Situation: During my final year at university, I worked on a group project with strict deadlines.
2. Task: I was responsible for coordinating tasks and ensuring communication within the team.
3. Action: I organised regular check-ins, tracked progress, and supported team members where needed.
4. Result: The project was completed successfully, and I developed strong teamwork and organisational skills.

If You Have No Work Experience

This programme is designed for graduates, and formal work experience is not required. You may use examples from:

• University or college assignments
• Group projects or presentations
• Student leadership roles
• Volunteering or community activities
• Part-time, casual, or holiday work

Focus on your skills, attitude, and willingness to learn.

Common Interview Mistakes to Avoid

• Not researching Fidelity Services Group beforehand
• Being unclear about your reasons for applying
• Giving vague answers without examples
• Underestimating the importance of professionalism
• Not acknowledging the relocation requirement

Quick Interview Preparation Checklist

• Research Fidelity Services Group and its core services
• Review your CV and key academic projects
• Prepare 2–3 examples that demonstrate teamwork and problem-solving
• Be ready to explain your willingness to work in Gauteng
• Dress professionally and plan interview logistics
• Prepare at least one thoughtful question about the programme

Here's a list of customised interview questions grouped by business areas within Fidelity Services Group

Operations & Security Services

Business areas include: Cash-in-Transit (CIT), Guarding, Armed Response, Operational Management

• How do operational efficiency and discipline contribute to service delivery in a security-focused organisation?
• What does professionalism and responsibility mean when working in high-risk or sensitive environments?
• How would you follow procedures while still thinking proactively about improvement?
• Can you describe a situation where attention to detail was critical?
• How would you handle working under pressure or in time-sensitive situations?

Cash Management & Finance

Business areas include: Cash Processing, Finance, Accounting, Financial Controls, Risk & Compliance

• Why is accuracy critical in cash management and financial operations?
• How would you apply basic financial or accounting principles in a corporate environment?
• How do controls and compliance reduce operational and financial risk?
• Can you describe a task where you worked with numbers, reports, or reconciliations?
• How would you handle confidential financial information responsibly?

Technology, Systems & Innovation

Business areas include: Information Technology, Systems Support, Digital Transformation, Business Systems

• How can technology improve efficiency, tracking, or security in a large organisation?
• Can you describe a system, software, or technical project you worked on during your studies?
• How do you approach troubleshooting or learning new systems?
• Why is data accuracy and system reliability important in operational environments?
• How would you explain a technical issue or solution to a non-technical colleague?

Risk, Compliance & Governance

Business areas include: Risk Management, Compliance, Internal Audit, Governance

• Why is compliance essential in a regulated and security-driven industry?
• How do policies and procedures protect both the business and its clients?
• Can you give an example of working within rules or guidelines to complete a task?
• How would you identify and report potential risks?
• What does ethical behaviour mean to you in a corporate environment?

Human Resources & People Development

Business areas include: Human Resources, Talent Management, Training & Development, Employee Relations

• How does effective people management support operational success?
• Can you describe a time you worked with people from different backgrounds?
• Why is training and development important in a large organisation?
• How would you handle sensitive or confidential employee information?
• What role does communication play in building strong teams?

Business Support, Administration & Strategy

Business areas include: Administration, Business Support, Project Coordination, Strategy Support

• How does strong administration support overall business performance?
• Can you describe a project or assignment where organisation was key to success?
• How do you manage competing tasks and deadlines?
• How would you support managers or teams in achieving business objectives?
• Why is clear communication important in corporate environments?

Important Tips (Applies to All Business Areas)

• Show willingness to learn and adapt
• Emphasise discipline, accountability, and professionalism
• Use examples from studies, group work, volunteering, or part-time work
• Acknowledge the Johannesburg / Gauteng requirement