Likely Interview Questions – General & Motivation
These questions are designed to assess your motivation, understanding of the company, and interest in an administrative support role.
- Why did you apply for the Momentum Support Administrator Internship Programme?
- What do you know about Momentum and the services it provides?
- What interests you about working in an administrative or support role?
- How does this internship align with your qualification and career goals?
- What do you hope to gain from this internship experience?
Role-Specific Interview Questions
These questions assess your ability to apply academic knowledge, attention to detail, organisational skills, and readiness for a professional office environment.
- What do you understand about the importance of accurate record-keeping in a financial services organisation?
- How would you ensure that documents and records are organised and easy to retrieve?
- Why is data accuracy important when capturing information into systems or databases?
- How can administrative support contribute to good client service and fair treatment of clients?
- What role does confidentiality play in an administrative environment?
- How would you approach learning new systems, processes, or reporting requirements?
Behavioural Interview Questions (STAR-Based)
These questions are used to assess your behaviour, communication skills, teamwork, and ability to manage responsibilities using academic or personal experiences.
- Tell us about a time you had to organise information or documents for a project or assignment.
- Describe a situation where attention to detail was important.
- Give an example of when you worked with others to meet a deadline.
- Tell us about a time you had to communicate information clearly to different people.
How to Answer Using the STAR Method
STAR Method Explained:
- Situation – Describe the context
- Task – Explain what was required of you
- Action – Describe what you did
- Result – Share the outcome and what you learned
Sample Graduate-Level STAR Answer:
- Situation: During my final year, I worked on a group project that required accurate record-keeping.
- Task: I was responsible for organising documents and tracking progress.
- Action: I created a clear filing structure and ensured all information was updated regularly.
- Result: The project was completed successfully, and I developed strong organisational skills.
If You Have No Work Experience
Momentum understands that graduates may not yet have formal work experience. You may use examples from:
- University or college assignments
- Group projects or presentations
- Administrative tasks completed during studies
- Volunteering or community involvement
- Part-time or casual work
Focus on how you organise information, communicate, learn, and support others.
Common Interview Mistakes to Avoid
- Not researching Momentum or understanding its business
- Giving vague answers without examples
- Underestimating the importance of accuracy and confidentiality
- Showing little interest in administrative or support work
- Being unable to explain your qualification clearly
Quick Interview Preparation Checklist
- Research Momentum and its services
- Review basic administrative and business concepts
- Prepare 2–3 STAR examples from academic or project work
- Practice explaining your qualification and interest in administration
- Dress professionally and arrive prepared
- Prepare one question about the internship or team
Here's a list of customised role-specific interview questions, grouped by qualification. The questions are aligned to administrative, operational, data-handling, and client-service responsibilities and assume little or no work experience.
Business Administration
- What role does administration play in supporting daily business operations?
- How would you organise and maintain accurate records and files?
- Why is attention to detail important in an administrative role?
- How would you prioritise tasks in a busy office environment?
- What administrative tools or systems were you exposed to during your studies?
Business Management
- How do effective administrative processes support overall business performance?
- Why is consistency important when handling operational tasks?
- How can admin staff contribute to continuous improvement?
- What management principles apply to support roles?
- How would you work with different stakeholders professionally?
Commerce (BCom)
- How does administrative support contribute to business decision-making?
- Why is accurate data important in business operations?
- How do different business functions rely on good administration?
- What business concepts from your studies apply to this role?
- How would you apply commercial awareness in an admin environment?
Financial Management
- Why is accuracy important when capturing financial or contractual information?
- How can poor data handling affect reporting and compliance?
- What financial concepts are relevant to an admin role?
- How does confidentiality apply to financial information?
- How can admin support contribute to financial control?
Accounting
- Why is proper documentation important for accounting processes?
- How does accurate record-keeping support audits?
- What basic accounting concepts are relevant to administration?
- How would errors in data capture affect financial reports?
- Why is consistency important in financial documentation?
Economics
- How does accurate information support business and economic decisions?
- Why is data quality important in reporting and analysis?
- How can admin roles support informed decision-making?
- What economic concepts apply to business operations?
- How would you apply analytical thinking in an admin role?
Marketing Management
- How does administration support effective customer communication?
- Why is accurate client information important for marketing activities?
- How would you organise campaign or client-related records?
- What communication skills from your studies apply here?
- How can admin support improve customer experience?
Human Resource Management
- What role does administration play in HR processes?
- Why is confidentiality critical when handling employee information?
- How does good record-keeping support HR compliance?
- What HR concepts are relevant to admin work?
- How does professionalism support trust in HR administration?
Public Administration / Public Management
- Why are accountability and transparency important in administration?
- How does accurate documentation support compliance?
- What do you understand about fair treatment of clients?
- How would you ensure policies are followed?
- How does administration support service delivery?
Supply Chain Management
- How does administration support supply chain efficiency?
- Why is documentation important in procurement and logistics?
- How can poor record-keeping disrupt operations?
- What supply chain concepts apply to admin work?
- How would you support coordination between departments?
Logistics Management
- Why is accurate data important in logistics operations?
- How does admin support improve operational flow?
- How can documentation affect service delivery?
- What logistics concepts from your studies apply here?
- How would you manage operational records?
Operations Management
- How do administrative processes support operational efficiency?
- Why is standardisation important in operations?
- How can admin roles reduce operational errors?
- What operations concepts apply to support roles?
- How would you contribute to process improvement?
Project Management
- How does administration support project delivery?
- Why is document control important in projects?
- How would you track tasks and deadlines?
- What project concepts apply to admin roles?
- How would you support multiple projects at once?
Risk Management
- How can administration help reduce operational risk?
- Why is accurate documentation important for risk control?
- How can poor admin increase business risk?
- What risk concepts apply to admin work?
- How would attention to detail support risk management?
Governance and Compliance
- Why is compliance important in financial services?
- How does record-keeping support governance?
- What happens when policies are not followed?
- How would you ensure compliance in daily tasks?
- How can admin roles support ethical practices?
Entrepreneurship
- How does administration support business sustainability?
- Why is organisation important in small or growing businesses?
- How can admin processes improve efficiency?
- What entrepreneurial skills apply to admin work?
- How would you support client relationships?
Retail Business Management
- How does administration support customer service?
- Why is accurate data important in retail operations?
- How can admin roles improve client experience?
- What retail concepts apply to admin work?
- How would you manage client-related documentation?
Office Management / Administration
- How would you set up an effective filing system?
- Why is organisation critical in office environments?
- How do admin roles support multiple teams?
- What office systems were you exposed to?
- How would you manage daily admin tasks efficiently?
Industrial Management
- How does administration support efficient systems and processes?
- Why is consistency important in operational documentation?
- How can admin roles support productivity?
- What industrial management concepts apply here?
- How would you identify process improvements?
Strategic Management
- How does accurate information support strategic decisions?
- Why is reliable data important for planning?
- How can admin roles support long-term objectives?
- What strategic concepts apply to operational support?
- How would you align admin work with business goals?
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