Bluespec: Call Centre Agents
Company : BluespecLocation: Sandton, South Africa
Closing date: Not Specified
Bluespec: Call Centre Agents
Responsibilities:
- Answer incoming calls courteously within SLA
- Manage all cases professionally and efficiently within the correct time frames
- Provide personalised customer service by responding to the needs of the client
- Ensure that all calls are captured on the relevant system (Dreamtec)
- Clear knowledge and understanding of our corporate client’s policy wording, systems, protocols and procedures
- Identify and escalate issues to supervisor
- Call avoidance from other call centre agents
- Fraudulent activities from other call centre agents
- Misconduct
- Must be able to work shifts and overtime when required
- Determine eligibility by comparing client information to requirements and product
Requirements
- Grade 12 / Matric certificate
Skills and Competencies:
- Verbal and written communication skills
- Phone skills
- Listening skills
- People skills Customer focus
- Attention to detail
- Pressure Tolerance
How to Apply
Click Here to Apply
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Closing date: 2024-05-19 |
Date listed: 2024-05-09 08:01:58 |
INTERN |
Location :
Sandton
South Africa