Fidelity Services Group: Customer Service Agents

Taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

Responsibilities:

• Giving advice to prospective customers of the various Umsuka products on offer.
• Addressing and resolving client queries promptly and satisfactorily.
• Ensuring that applications are Processed timeously as received from the Regional Sales Consultant.
• Ensuring that contracts are cleared and submitted in time for payments.
• Liaise with respective Fidelity branch contact persons for efficient issuing of loans to clients.
• Telemarketing for the allocated region of operation.
• Ensuring strict adherence to the requirements of the National Credit Act as well as the Consumer Protection Act and any other compliance related regulatory laws are adhered to at all times.
• Provide general customer service and assistance to Umsuka Wemali Finance clients

Requirements:

• Grade 12 (Matric) or National Certificate in Customer Service
• Customer service / call centre experience would be an advantage
• Typing and Report writing skills
• Experience in credit lending environment would be an advantage

Skills and Competencies:

• Excellent interpersonal & teamwork skills
• Excellent time management skills and ability to multi-task and prioritise work
• Excellent communication and listening skills essential
• Ability to work in a fast paced and high stress environment
• Strong organisational and planning skills
• Self-Motivated
• Exercise Initiative
• Adaptability
• Customer service orientated
• Telephone Etiquette