DSM-Firmenich: Business Operations Internship Programme 2024 / 2025

The Business Operations Assistant Intern (Assistant) will play a critical role in providing the Sub Sahara Africa Account Managers (AMs) and the Sales Lead with administrative, organizational and operational support and services, to assist them in the performance of their duties.

The Assistant will function as a key point of contact with internal and external customers. Furthermore, the Assistant will support the team in various functions such as sales data gathering and report generation (to aid data driven decision making), marketing initiatives, regulatory affairs documentation, samples management.

Key Responsibilities:

• To provide administrative and enabling support
• Manage customer requests/queries/questions as per regional service level guidelines and AMs guidance
• Assist with customer requests for samples, and manage the process for samples analysis by DSM-Firmenich
• Prepare quotations, both in SAP and as written offers, and follow approval procedure based on AMs input
• Manage contract flow with local and regional contract administrators
• Assist AMs with loading cases and projects on the CRM system and further assist in managing leads on the CRM system
• Generate sales reports and present findings to aid decision-making
• To help the business to collect data, sort it and interpret it to help (the business) with data driven decision making process.

Requirements:

• Minimum Diploma or Science Degree which includes the following courses Finance, Economics, Marketing, Statistics/Data Science
• Administration experience in sales
• Working knowledge of SAP and MS Office (Word, Excel, PowerPoint and Outlook)