Life St. Dominic’s Hospital: Admissions Clerk

A vacancy exists for an Admissions Clerk, based at Life St. Dominic’s Hospital, reporting to Lindsey du Preez, Patient Services Admissions Supervisor.

Responsibilities:

• Maintain a well run, professional and patient focused admission environment.
• Manage the accuracy of admission process and the prevention of potential risk factors
• Synergy and teamwork – working closely with credit controllers, case managers, reception staff and doctors.
• Liaising with medical aids to obtain authorization for admission
• Manage the risk for the hospital by adhering to all related protocols
• Ensure quality care to all patients is maintained.
• Operating switchboard
• Assisting with bed bookings when required.
• Handling money, receipting & Daily Banking duties – experience in banking is essential.
• Collection of co-payments, private fees when applicable as well as related documentation.
• Performing general administration duties involved in the pre admission of patients.
• A&E billing and releasing of accounts.
• Account queries.
• Assist with the confirmation process when required.
• Assist with tasks as assigned by the Line manager.
• Adhering to protocols of the hospital, company & department.

Requirements:

• Grade 12 and computer literacy is essential.
• Excellent oral and written communication skills.
• An enthusiastic, motivated, well organized individual with initiative and able to handle pressure.
• Able to work shifts (day or night) and overtime as required. Must be customer service orientated
• Excellent communication and interpersonal skills are a prerequisite. Teamwork essential.
• Bilingual
• Professional appearance

Advantageous:

• Knowledge of Imeds and Impilo advantageous
• Prior knowledge and experience of admissions and medical terminology would be advantageous.
• Understanding of the private healthcare industry, its challenges and role players would be an advantage
• Previous Administrative / account query experience will be advantageous

Skills and Competencies:

• Problem-solving, analysis and judgement
• Resilience
• Engaging diversity
• Verbal and written communication and presentation
• Influencing
• Excellence orientation
• Ethical behaviour
• Building relationships
• Customer responsiveness
• Organisational awareness