Life Wilgers Hospital: Entry level Administration Clerk

A vacancy exists for an Administration Clerk based at Life Wilgers Hospital, reporting to the Finance and Admin Manager. The successful candidate will be responsible for providing a full secretarial and administration support to the Finance and Admin Manager and her team.

Responsibilities:

• Custodian of the PAIA process
• Assist with medical records request, have to download files as most files are scanned, this is a very timeous process especially when it is a huge file.
• Assist with requesting files from Scanco when it is not loaded on Digilife
• Telephone answering duties as per LHC policies
• Keeping and circulating minutes of meetings
• Managing and maintaining an efficient filing system
• Dealing with telephonic enquires for the managers;-
• Setting up of meetings and taking minutes / interviews and all associated arrangements;
• Interfacing professionally with internal and external customers;
• Assist in arranging functions and conference;
• Assisting in complaint investigation and customer feedback;
• Assist with authorization issues that Drs or patients has and try to and see how we can resolve
• Administrative support in ordering supplies, e-mail distribution and assist in duties (such as
• Follow up on LOM’s
• Managing email inbox for funder feedback
• Check dashboards e.g. Reprice errors, resolved issues
• Assist with evaluations and audits

Requirements:

• Grade 12 / Matrc Qualification
• Computer proficiency (test could be performed)
• Strong customer service ethic and ability to work under pressure – multitask.
• Reliable, motivated and hardworking
• Accuracy, speed and attention to detail with good language and grammar skills are essential

Advantageous:

• Admin/Secretarial qualification will be advantageous
• Knowledge of the healthcare industry will be to your advantage.
• Knowledge of Impilo advantageous
• Understanding of the private healthcare industry, its challenges and role players would be advantageous.
• Knowledge of funder rules related to hospitalization will be advantageous

Skills and Competencies:

• Strong computer literacy: Word, excel, outlook, power point.
• Excellent communication and Interpersonal skills a prerequisite.
• Experience in dealing with customers.
• Problem-solving and judgment
• Resilience
• Teamwork
• Self-management
• Verbal and written communication skills
• Deadline driven
• Drive and energy
• Excellence orientation
• Ethical behavior
• Building relationships & networking
• Customer service orientation
• Ability to manage stress