SYSPRO: Support Internship Programme 2025

The Technical Support Analyst evaluates, troubleshoots and resolves faults and reported events. 

Key Responsibilities

• Evaluates, troubleshoots and resolves faults and reported events;Liaises with the software development team and SYSPRO Regional Offices;
• service delivery and information sharing regarding event resolution at a regional level;
• Provides specialist technical support in response to issues pertaining to software development, SRS, documentation, software installations and upgrades. 

Requirements:

• Requires a Senior Certificate or NQF 4 equivalent; With Mathematics about 60% or Maths Lit above 80%
• Relevant Support Certifications would be advantageous. 

Knowledge

Any knowledge of the following would be adventageous:

• SYSPRO Architecture
• .NET User Controls 
• VBScript,  
• C#
• SYSPRO Reporting Services
• e.net Solutions
• Microsoft SQL Server
• SYSPRO Workflow
• Espresso
• Installations and Upgrades
• Customization
• Development Principles 
• Technical Understanding (infrastructure issues related to Windows and servers)
• Microsoft SQL server
• SYSPRO ERP, Microsoft Office, Crystal reports, Wyn Reporting

Skills required

• Organized
• Ability to manage tight deadlines
• Strong interpersonal skills
• Ability to work efficiently in a broad cultural spectrum 
• Communication skills
• Problem-solving ability
• Team Player 
• Willingness to learn
• Self-starter
• Motivated to find customer solutions