Fidelity Services Group: Call Centre Agents

We are looking for a dedicated and customer-focused Call Centre Agent to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service.

Responsibilities:

• Handling many inbound and outbound calls to and from customers
• listening to customers’ needs or issues and providing helpful solutions to their problems
• Sell Umsuka products and assist client to complete application form telephonically
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Taking messages and direct them to relevant people
• Guide callers through troubleshooting, navigating the Umsuka App

Requirements:

• Grade 12 / High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office and CRM software
• Flexibility to work evenings, weekends, and holidays as needed

NB. Previous experience in a customer service or call centre role will be advantageous