Old Mutual: Entry level Data Capturers

This role is responsible for providing customer service to customers in Old Mutual branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.

Responsibilities:

• Will assist with managing queues and reducing pressure on Branch staff.
• Will assist customers on digitally enabled device with their requested digitally enabled transaction:
• Providing reading information
•  Self-service guidance
• Submission process through customer’s own or branch self-service device (where applicable
• Call centre details

Requirements:

• Grade 12 / National Senior Certificate or Equivalent NQF 4

Skills and Competencies:

• Customer Service: Strong interpersonal and customer-focused approach
• Communication: Excellent verbal skills
• Problem-Solving: Quick and effective issue resolution
• Situational Awareness: Observant and responsive to customer needs
• Technical Proficiency: Familiarity with digital processes
• Physical Stamina: Ability to stand and perform physical tasks
• Flexibility: Willingness to work varied shifts
• Multi-lingual: English and another language