Clicks Group IT Service Centre Internships 2026
Company : Clicks Group
Location: Cape Town, South Africa
Closing date:
21 January 2026
About the Clicks Group
Clicks Group is one of South Africa’s leading retail and healthcare groups, operating a nationwide chain of Clicks pharmacies and Clicks Baby stores, as well as UPD, a pharmaceutical wholesaler. The Group focuses on providing accessible healthcare, wellness, and beauty products and services, supported by strong private-label brands, efficient supply chain operations, and a commitment to affordability, customer care, and responsible retailing.
About the Internship
We are looking to recruit IT Service Centre Interns for a fixed term contract, to work within the IT department of Clicks Group Services. The role will be based at Clicks Head Office in Cape Town and will report to the Service Centre Supervisors/Service Manager (IT). The purpose of the job will be to ensure the cost effective management of IT Incidents and service requests from end to end point of view and to provide dynamic IT Support within the agreed Service Promise.
Duties & Responsibilities
- Providing telephonic and email support to users
- To accurately record, assign, escalate and track all incidents and service requests
- Taking ownership of incident and Service request from initiation to closure
- To deliver dynamic first line technical support in order to promptly restore IT Services within service levels
- To engage professionally with business users and vendors to provide customer service within agreed service levels
- To ensure that all IT related incidents and service requests are resolved effectively with high level of customer
- To perform standby work from time to time in the IT Service Centre
- WIllingness to work weekends, Public holidays and Sundays if and when required
Who can Apply?
Education Requirements
- Matric / Grade 12
- IS or IT Diploma / Degree
Job related knowledge and skills
- Knowledge of Information Systems
- Knowledge of company policies and procedures
- Knowledge of governance framework
- Knowledge of customer service and incident management processes
- Strong verbal and written communication skills
- Analytical and technical computer skills
How to Apply
Click Here to Apply
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