FlySafair Customer Service Agents (JHB Lanseria Airport)

Position Overview

FlySafair is offering Customer Service Agent job opportunities based at Lanseria International Airport. These roles focus on delivering excellent customer service to passengers, including check-in assistance, boarding processes, and general airport support. The positions provide an opportunity to work in a fast-paced aviation environment while representing one of South Africa’s leading low-cost airlines and contributing to a positive travel experience for customers.

Responsibilities

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

Requirements

• Grade 12 or equivalent (Essential);
• Airport and ticket sales experience (Essential);
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.

Skills and Competencies

• Excellent written and verbal command of the English language including proper phone etiquette;
• Punctual; 
• High degree of patience and assertiveness; 
• Trustworthy, professional and reliable, including dealing with confidential information;
• Immaculate time keeping;
• The ability to work well under pressure;
• Practice good time management; 
• Customer focused and service orientated; 
• Conflict resolution skills.