DHL Graduate Internship - Logistics Specialist

Internship Overview

This Intern will be responsible for supporting the development of supply chain solution proposals by conceptualizing and presenting effective operational solutions that meet business and customer needs, while also assisting senior management with key strategic initiatives. The position includes capturing and maintaining master data for sites transitioning to the new WMOS system, providing data support to C&R sites (including on‑site assistance when required), and performing ad hoc tasks to enhance operational performance and address client queries.

In addition, the role supports the key account management team by contributing to strong customer relationship management and ensuring high‑quality service delivery.

Key Accountabilities

• Support the development and implementation of new and standardized operational processes and systems to support efficient operation.
• Identify and resolve problematic processes and/or system outputs, providing efficient and effective solutions to operations.
• Provide timely and accurate management information and reports to senior management and customers as required.
• Benchmark operational processes and systems, aligning with best practices and industry trends.
• Align operational solutions with relevant internal and external stakeholders.
• Support the delivery of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to customers.
• Analyze and recommend changes to Standard Operating Procedures (SOPs) to enhance accuracy, efficiency, and operational effectiveness.
• Identify areas of opportunity for improvement within operations. 
• Actively involve and support change initiatives.
• Support internal decision-making processes by presenting accurate, fact-based information for critical review and approval, in both presentation and report forms.
• Support site compliance with policies and procedures as per SOPs, with the support of Senior Management Teams (SMTs).
• Support the senior management team with business requirements (working closely with key account managers, general managers and DC managers).
• Maintain good corporate governance.
• Analyze collected data together with operational and functional experts and provide strategies for improvements and efficiency.
• Support in developing and presenting new solution proposals to internal and external stakeholders.

Requirements

• Degree in Supply Chain Management
• Tertiary Qualification (Logistics, Business Management) Advantageous 
• Matric, Essential

Skills and Competencies:

• Advanced Excel knowledge
• Adaptability of learning a new system quickly to hit the ground running.
• Independent, the person must be able to complete work on time and to an acceptable manner without any supervision needed. 
• Own transport is preferred as the candidate will be required to travel to multiple sites.
• Flexibility of jumping between tasks and responsibilities.