Metropolitan: Customer Service Learnership Programme 2022

Role purpose: Provide efficient support to the region by accurately capturing data and processing all the administrative tasks in accordance with agreed service level agreements.

Responsibilities:

• Timeously complete all administrative and reporting duties related to the role
• Accurately capture and check new business documentation.
• Collate, compile and distribute documents to the required standards within defined time-frames
• Attend to all queries in a professional and friendly manner in order to provide an excellent client experience
• Screen and route all queries received to appropriate stakeholders
• Maintain the relevant office housekeeping standards
• Escalate faults/errors on applications to Line Manager
• Providing feedback on status of applications i.e. outstanding requirements and errors
• Provide updates on how many applications issued and processed
• Accurately capture client information on the relevant system
• Compile and check the relevant document to process payments and policy amendments within service agreement and authority levels.
• Ensuring client service level agreements are met and exceeded
• Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence

Requirements:

• Grade 12 or an equivalent NQF4 qualification
• Must be unemployed, South African citizen aged between 18 and 35
• Interest in sales and customer service is essential

Competencies:

• Attention to detail with good planning and time management Skills
• Numerical reasoning ability and analytical Skills
• Fluent Verbal and Written Communication and Comprehension in English
• Stakeholder engagment and relationship management
• PC Literacy