Wasteplan: IT Internship Programme 2022

We are looking for newly graduated applicants with an IT qualification that are seeking an exciting internship opportunity based in Pretoria, Gauteng

Responsibilities 

• First level of internal IT support
• Handling of all verbal, e-mail and phone queries, and ensuring these queries are logged into the department’s ticketing system
• Hourly follow-up on tickets assigned to you on the department’s ticketing system
• Provide feedback to the customer and resolve queries in accordance with the departments SLA
• Escalate queries to the IT Support Manager if you will not be able to resolve them within SLA time
• Visit other branches as and when required, in order to assess or resolve issues
• Ensure all required software is installed and the device and its applications are correctly configured for the intended recipient or its intended use
• Ensure devices are made available to the customer within the applicable SLA time
• Minimize the impact on our operations by performing as much work as possible remotely, and by minimizing device downtime
• Research possible solutions to hardware, service or network concerns
• Assist in procurement of this equipment or services
• Prepare and configure the equipment or service to be installed
• Install applications on one or more devices, go through the process as requested by the Systems Manager and provide feedback on the requested topics within the specified period
• Ensure all assets are captured and asset details and documents are updated on the system (selected assets, often regionally and only upon request of the IT Support Manager)
• Visit other branches to collect or verify asset information, as and when required

Requirements

• Matric / Grade 12
• A relevant Diploma or Degree in IT will be preferred
• Relevant qualifications and experience, knowledge and skills
• High proficiency in Microsoft Office is essential
• Valid driver’s license and own reliable transport preferable
• Must be well presented, professional and have excellent communications skills