First National Bank: Customer Support Agents

Company : First National Bank
Location: Johannesburg, South Africa
Closing date: 12 August 2022

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First National Bank: Customer Support Agents (Support Banker D)


Role Purpose: To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers.


Position Title: Support Banker D



  • Act responsibly with work related resources in order to contribute to cost containment
  • Continuously assess own performance, seek timely and clear feedback and request training where appropriate
  • Assist with profit growth for the business through sales and acquisition of new clients
  • Support sales through analysis of client portfolio and pro-active client engagement
  • Understand and proactively engage to optimise client in terms of benefits, fees, returns and so forth
  • Identify sales opportunities and ensure effective management of the leads pipeline
  • Report on transactional and process activities within set guidelines to provide timely information for decision making
  • Comply with relevant statutory, legislative, policy and governance requirements
  • Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
  • Address customer needs in order to meet or exceed customer expectations
  • Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
  • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
  • Achieve expected financial targets and uphold associated service levels


  • Relevant Degree in: Finance or Economics or Accounting
  • Experience: 0 to 1 years experience

How to Apply

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Date listed: 2022-08-04 14:56:09 | Closing date: 2022-08-12 | INTERN | Location : Johannesburg South Africa