Fidelity Services: Entry Level Customer Services Administrator

Company : Fidelity Services Group
Location: Midrand, South Africa
Closing date: 09 December 2022

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Fidelity Services: Entry Level Customer Services Administrator

 

The overall purpose of this job is to action the Commercial Email Box consisting of dedicated email boxes and individual requests and queries in a speedily manner to the relevant coordinator, and/or department. To follow up on customer updates, variance orders, keyholder updates, Open Scape reports and Open Order Lists.

 

Responsibilities:

  • Receive and manage calls and emails professionally and efficiently
  • Utilize the CRM platform (Pulse)
  • Do quotes where and if needed
  • Receive Purchase orders and follow up with clients
  • Follow up with ETA for technicians to be at site
  • Troubleshoot with clients to identify the problem, and offer a viable solution
  • Work on Pulse, Listener, Open Scape and SAP with good Excel and Microsoft Office skills for handover files, and deadlines to be met
  • Ensure that the SOP of the department is followed, and have a high standard service delivery rate
  • Be able to work well with all different areas within the department as well as the other entities of Fidelity (Guarding, Operations, Subscriber, Fire etc)
  • Assist Management with daily tasks and deadlines to be met
  • Courtesy calls and remote support
  • Log and track calls and assist with admin support
  • Follow through with jobs additionally added to your scope of work
  • Standby support (on rotational basis)

 

Requirements:

  • Grade 12 / Matric qualification or equivalent
  • Computer Literate (MS Office, advanced Excel, PowerPoint, MS Teams)
  • Professional and well presented
  • Ability to work well under pressure
  • Time management
  • Self-motivated
  • Reliable transport

Skills and Competencies:

  • Excellent verbal and written communication skills
  • Excellent Customer Service skills
  • Computer literate
  • Excellent telephone etiquette
  • Adaptability
  • Motivated
  • Resilience
  • High level of integrity
  • Discipline

How to Apply

Click Here to Apply





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Date listed: 2022-11-23 13:35:19 | Closing date: 2022-12-09 | INTERN | Location : Midrand South Africa