Hilti: Customer Tool Services Learnership Programme 2023

The Tool Service Center Learner is part of the customer service team for Hilti South Africa and is responsible for offering an exceptional level of customer service and at all times, specifically focusing on queries and customer issues related to Hilti’s tool repair service.

This is an entry level job that prepares you for a future sales career path with Hilti.

Responsibilities:

• As a Tool Service Center learner, you will be responsible for ensuring the fastest possible Repair Quotation Cycle Time (RQCT) through contacting customers via phone or email to obtain an approval for the repair of their tools or potential trade-ins based on the quotations that are provided.
• In addition, you will be required to process all outbound calls to customers including the communication of warranty voidance cases and following up on customer complaints.
• In this role, you will identify opportunities to add customers to the service agreement contracts to drive optimization of the repair process and provide service differentiation to our customers.
• You will be the central point of contact for customers by interfacing with a wide range on internal stakeholders from different departments such as Sales, Logistics, Finance and Regional Process Experts.
• This role will require you to use analytical skills to perform root cause analysis and develop proposals & solutions to enhance the customer experience.

Requirements:

• Grade 12 / Matric Certificate

Skills and Competencies:

• Strong computer literacy
• Excellent interpersonal and negotiation skills
• Strong communications skills with proficiency in English – written and verbal
• High commitment to customer satisfaction
• Strong analytical and problem-solving skills
• Self-motivated, highly energetic, outgoing character
• Willingness and ambition to develop and explore different areas of the business