Amazon: Seasonal Technical Support Associate

Do you have an inquisitive mind and a passion for technology? Do you enjoy researching, problem-solving, and sharing your knowledge with others? If so, then read on to find out more about our Technical Support Associate role.

What will you do as a Technical Support Associate?

• As an Amazon Technical Support Associate, you have a very clear purpose: to investigate and resolve queries regarding Amazon’s digital services and devices, such as Kindle, Echo and Fire TV (among others) and to provide outstanding technical support to our customers.
• You’ll be the first point of contact for our North American and UK customers by answering their requests through phone, chat, and/or email, and use a variety of tools to analyze and troubleshoot issues in real-time, investigate solutions, and communicate effectively with customers.
• You will also be responsible for conducting escalations when necessary.  

What Qualifications do we need from you?

• Minimum age: 18 years old
• Have the right to work in South Africa
• We require candidates to have completed an NQF Level 4 qualification or a Grade 12 qualification or higher.
• Strong communication skills in English (both written and oral fluency)
• Proficient computer skills
• The availability to work varying shifts from Monday to Sunday operating within 24 hours
• Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required

What experience is required?

• 1+ years’experience in an inbound Customer Service associate role, in a BPO or a contact center supporting phone calls (Preferred), and/or
• or 1+ years’experience in an Technical Support environment
• or 1+ years’experience in an high-end retail Customer Service environment