Dis-Chem Pharmacies: Call Centre Agents

Company : Dis-Chem Pharmacies
Location: Midrand, South Africa
Closing date: 11 June 2023

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Dis-Chem Pharmacies: Call Centre Agents


Dis-Chem Pharmacies’ in Midrand has an opportunity available for a Clinic Call Centre Agent to join the team.


The main purpose of this role will be to Effectively assist clinic customers with queries and booking of appointments with Dis-Chem Wellness clinics and provide consistent standard of service in line with operational guidelines. Ensure all communication is in accordance with the South African Nursing Council.



  • Correctly utilise and manage the call centre telephone in accordance with operational procedures and requirements.
  • Keep abreast of changes in medical aid procedures and requirements for claims and Clinic Services.
  • Ensure that all customer profile statuses are updated correctly and the correct action reasons are entered.
  • Ensure that concise notes are made on the system regarding any special requirements of the patient.
  • Advise and assist patients regarding Clinic Services offered by Dis-Chem.
  • Follow up with patients regarding any feedback requested.
  • Find and provide any information the patient needs as a Dis-Chem customer.
  • Report any customer discrepancies to management.
  • Use proper telephone etiquette when speaking with patients over the phone.
  • Process all interactions necessary for the accurate managements of adherence calls.
  • Contact the Clinics to correct any errors that might occur.
  • Ensure authorisation when needed as per Dis-Chem standards.
  • Maintain customer profiles on the system on the Dis-Chem SAP CRM system.
  • Take note of any telephone or email messages on the customer profile and take suitable action.
  • Report any customer discrepancies to management.


  • Grade 12 – Matric or a Senior Certificate
  • South African citizen 
  • Clear criminal and credit
  • 0 – 1 years relevant experience 


Advantageous: Customer care experience will be an added advantage.


Skills and Competencies:

  • Ability to work under pressure.
  • Basic understanding of problem solving.
  • Addresses customer questions in a timely manner.
  • Recognises the need for procedures and follows relevant procedures.
  • Conveys idea and facts verbally using language.
  • Accountability and dependability

How to Apply

Click Here to Apply

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Date listed: 2023-05-14 08:05:01 | Closing date: 2023-06-11 | INTERN | Location : Midrand South Africa