SACAA: Client Services Internship Programme 2023

The South African Civil Aviation Authority (SACAA) is taking applications for the 12 months Internship Program in the Client Services Division. Successful Interns will be afforded an opportunity to gain work experience in Client Services.

Duration: 12 Months contract

Responsibilities:

Customer Service 

• Provide front line support – walk-in centre, contact centre and written correspondence
• Provide customer services in line with the SACAA policies and procedures of the Client Relationship Management section.
• Track all customer queries in the approved CRM system until queries are closed
• Professionally respond to requests from both external and internal customers
• Evaluate customer satisfaction through approved tools and systems.

General Administration

• Prepare documents
• Collate information for reporting
• Package documentation required for meetings and other departmental engagements
• Circulate required information and documentation throughout the department and keep accurate record thereof
• Receive and relay documentation and information to applicable recipients in the department
• Develop and maintain a proper filing system to ensure accurate retrieval of information as and when required
• Screen, classify and record documents for easy access and tracking
• Coordinate functions and meetings for the department
• Ensure all documents are properly filed