SASSA: Call Centre Agents

SASSA invites unemployed youth to apply for the following Government entry level Job / position.

Position Title / Name: Call Centre Agent

Reference No: SAS 12/12/2024-18

Stitpend: R202 233- R 235 611 p.a. excluding benefits

Location: Head Office Pretoria

Nature of Position: Permanent

Job level: Grade 12 / Junior / Entry level SA Government Jobs

Responsibilities:

• The incumbent will be responsible for receiving and placing of calls;
• Registration and escalating of incoming calls e.g. capturing on the Customer Care Application system;
• Investigating and providing feedback;
• Updating of information on the Integrated Customer Care Application;
• Monitor and follow up on requests that have been sent to back office and responsible managers;
• Attending to e-mail enquiries;
• Provide customer education and Direct calls to the relevant officials to ensure that client needs are attended to

Minimum Requirements:

• Candidates should hold a Grade 12 / Senior Certificate (NQF Level 4);
• Computer literacy is essential.

Experience: 0 - 1 years’ experience

Knowledge and Skills: SOCPEN, Legislation, Policy, Procedure & Standards (Social Assistance Act), SASSA Act, Social Assistant delegations and procedures) Organizational arrangements and awareness.