iStore: IT Support Learnership - Retail

As a Technical Intern, you'll be an integral part of our store's technical team, working alongside experienced technicians to troubleshoot and resolve customer issues, install and troubleshoot software, and provide support to our customers. You'll get hands-on experience with the latest Apple products and technologies, including Mac, iPhone, iPad, Apple Watch, and more.

Our ideal candidate is self-motivated, detail-oriented, and eager to learn. You should have a strong passion for technology and a desire to help customers get the most out of their Apple products. 

Responsibilities:

• Provide technical support to customers in-store and over the phone
• Troubleshoot and resolve issues with software
• Install and configure new hardware and software for customers
• Provide support to customers on how to use their Apple products
• Maintain accurate records of customer interactions and repairs
• Work closely with other members of the technical team to ensure the smooth operation of the store

Requirements:

• Completed Grade 12 / Matric
• Completed A+ N+ Qualification
• Basic knowledge of computer hardware and software
• Familiarity with common operating systems (e.g., Windows, macOS, Linux)
• Basic understanding of networking concepts and protocols
• Ability to troubleshoot and solve technical problems
• Excellent communication and interpersonal skills
• Ability to work well in a team environment
• Strong customer service orientation
• Familiarity with support ticketing systems

Skills and Competencies:

• Learning Agility: Ability to learn quickly and adapt to new technologies and processes
• Analytical Thinking: Ability to analyze and break down complex technical problems into manageable parts
• Initiative: Ability to take ownership of problems and follow through to resolution
• Attention to Detail: Ability to pay attention to details and ensure the accuracy of work
• Time Management: Ability to manage time effectively and prioritize tasks based on urgency and importance
• Professionalism: Ability to maintain a high level of professionalism and work ethic in a fast-paced and challenging environment