Department of Justice: Entry level Administration Clerk (Call Centre Agent)

The Department of Justice and Constitutional Development invites unemployed youth to apply for the following Government entry level Jobs / positions.

Job level: Grade 12 / Junior / Entry level SA Government Jobs

Position Title: Administration Clerk (Call Centre Agent) 

Reference No: 25/78/IDS

Location: National Office: Pretoria

Salary: R228 321 - R268 950 per annum

Responsibilities:

• Handle all inbound and outbound calls;
• Resolve customer queries through e-mail, walk-ins and other platforms;
• Provide information for reporting and customer satisfaction purposes;
• Render general clerical support services

Requirements:

• Grade 12 or equivalent qualification;
• Knowledge of procedure and processes applied in Call Centre and Office Management;
• Knowledge of Provisioning of Call Centre administration procedures and processes;
• Knowledge of capturing, document tracking, storage and retrieval.
• Knowledge and application of relevant Public Service and Departmental legislation/prescripts/policies and procedures;

Skills and Competencies:

• Communication (verbal and written) skills;
• Computer literacy;
• Problem solving;
• Good interpersonal relations;
• Planning and organizing;
• Proper usage of presentation equipment;
• Sound organizational skills;
• Ability to correctly interpret relevant documentation