Department of Home Affairs: Civic Services Clerks

Job Overview

The Department of Home Affairs is offering Civic Services Clerk entry-level positions for individuals interested in supporting public service delivery. The role involves assisting customers with enquiries, conducting online verifications such as fingerprint and marital status checks on HANIS, issuing service tickets, and directing applicants to the relevant units while maintaining a high standard of professional and friendly customer service.

Position Title: Civic Services Clerk

Salary: R269 499 - R317 463 per annum (Level 06), (A basic salary)

Job level: Grade 12 / Junior / Entry level SA Government Jobs

Reference Numbers

• Gauteng: Bronkorspuit Ref No: HRMC 6/26/10e
• Gauteng: Krugersdorp Ref No: HRMC 6/26/10f
• Gauteng: Mamelodi Ref No: HRMC 6/26/10g
• Gauteng: Menlyn Ref No: HRMC 6/26/10h
• Eastern Cape: Aliwal North Ref No: HRMC 6/26/10a
• Eastern Cape: East London Ref No: HRMC 6/26/10b
• Free State: Sasolburg Ref No: HRMC 6/26/10c
• Free State: Bultfontein Ref No: HRMC 6/26/10d
• Limpopo: Bela Bela Ref No: HRMC 6/26/10i
• Mpumalanga: Mapulaneng Ref No: HRMC 6/26/10j
• Mpumalanga: Volksrust Ref No: HRMC 6/26/10k
• Northern Cape: De Aar Ref No: HRMC 6/26/10l
• North West: Madikwe Ref No: HRMC 6/26/10m
• KwaZulu-Natal: Mbazwana Ref No: HRMC 6/26/10n
• KwaZulu-Natal: Melmoth Ref No: HRMC 6/26/10o
• KwaZulu-Natal: Howick Ref No: HRMC 6/26/10p
• Western Cape: Riversdale Ref No: HRMC 6/26/10q
• Western Cape: Robertson Ref No: HRMC 6/26/10r

Responsibilties

The successful candidate will be responsible for, amongst others, the following specific tasks:

• Attend to enquire and perform online verification.
• Greet customers, and ensure that they receive a professional, warm and friendly welcome.
• Provide customers with orientation and information on the services required.
• Check status of the applicant (Fingerprint register on HANIS and marital status) and conduct online verification and issue a ticket.
• Provide advice and direction to relevant unit and ensure the highest customer service standards.
• Operate in front and behind the pay barrier and the point of contact 76 for customers.
• Direct customers to relevant service departments in a timely manner and with the highest customer service standards.
• Ensure that all the customers waiting areas are maintained in the highest standards as per the appearance, accessibility and demarcation.
• Ensures that the customer receives the highest service standards in accordance with the departmental values and vision statements.
• Monitor the records of all cases. Monitor the influx of foreigners residing in the country with no legal documentation.
• Implement incidental matters ensure that the identity of illegal foreigner who are arrested. detained or convicted Operate the live capture photo booth in the office.
• Verify, validate and capture client information on system, administer fingerprints, scan client supporting documents.
• Receive, scan and file smart cards upon receipt Process collections of ID smart cards to clients.
• Process application of Identity Document, Registration of Birth, Marriages and Deaths, Late Registrations.
• Rectifications and Amendment of particulars and issuing and Citizenship documents.
• Implement policies and procedures in line with the approval Framework.
• Monitor individual resources (Physical).

Requirements

An undergraduate qualification (NQF level 6 or higher) in:

• Public Management,
• Administration,
• Operations,
• Business Management,
• Management or Administration,
• Law
• Social Science

Knowledge

• Basic understanding Public Service Regulatory Framework.
• Knowledge of Civic Services Regulatory Frameworks Knowledge of the Batho Pele Principles.
• Knowledge of Fraud prevention.
• Knowledge of the Constitution.
• Knowledge of the Departmental Regulations and Prescripts.
• Willingness to travel and work extended hours.

Skills and Competencies

• Interpersonal Skills.
• Client Orientation and Customer Focus.
• Computer Literacy. Communication Skills (Written and Verbal).
• Telephone etiquette Analytical Skills.
• Professionalism.
• Compassion.
• Conscientious.
• Patriotic, Honesty and Integrity.